USB Connection Issues:
* If the CAN to serial converter is not detected by the app, select Refresh devices from the menu pull-down.
* Confirm that the CAN to serial converter board is getting power by checking the LEDs. If the LEDs are not lit, try a different USB cable.
* Make sure your Android device is NOT set to USB Charging Only.
* For Advanced users, you might try placing your device into Developer mode for more options. Some devices controlled by corporate policy will not allow ANY USB communication.
* Try a different Android device. The app will work with older devices, so acquiring an older inexpensive used device is a good option for dedicated use on your vehicle.
Demo Mode:
A Demo mode is accessible from the pull down menu when no serial converter is connected. The dashboard will display with all indicators active, but will not update. The Setup menu is available and functions as normal.
CAN bus disconnected:
If the CAN to USB-C serial converter is connected to the device, but no CAN bus is connected or active, some app functionality will be available at a low update rate as the converter will send a default CAN test message.
For help or questions contact us at support@practicalembedded.com.