USB Connection Issues:
* If the CAN to serial converter is not detected by the app, select Refresh devices from the menu pull-down. Connection issues are almost always with the USB-C connection and/or cable.
* Confirm that the CAN to serial converter board is getting power by checking the LEDs. If the LEDs are not lit, try a different USB cable.
* The baud rate default is 19200 but you can try other settings. This setting will not be saved.
* Make sure your Android device is NOT set to USB Charging Only. The converter uses USB data pins not just power (charging) pins. Some cables and hubs support only data or charging.
* For Advanced users, you might try placing your device into Developer mode for more options.
* Some devices controlled by corporate policy will not allow ANY USB data communication.
* Try a different Android device. The app will work with older devices, so acquiring an older inexpensive used device is a good option for dedicated use on your vehicle.
* If the track direction or start/finish line is incorrect in the database, contact us and we can fix the issue in a new release.
Demo Mode:
A Demo mode is accessible from the pull down menu on the launch screen. The dashboard will update with simulated data. The Setup menu is available and functions as normal.
CAN bus disconnected:
If the CAN to USB-C serial converter is connected to the device, but no CAN bus is connected or active, some app functionality such as the chronograph and GPS function will operate at a low update rate as the converter will send a default empty CAN test message.
For help or questions contact us at support@practicalembedded.com.